Increased login times/Login “Welcome” continuous spinning/Start Menu Freezing/Session Freezing when connecting to Citrix Sessions
AV Product: McAfee (18.104.22.168 and 22.214.171.124) on systems running VSE 8.8 Patch 2 or Patch 4.
File Browsing/Server performance are fine by remotely connecting to server.
The event logs shows the following events when the issues occurs:-
Event ID: 5051
User: NT AUTHORITY\SYSTEM
Description: A thread in process took longer than <nnn> ms to complete a request. The process will be terminated.
Event ID: 6006
Description: The winlogon notification subscriber took 89 second(s) to handle the notification event (Logon).
- Update all software to the latest versions.
NOTE: This behavior is not observed with the latest version of UPM 5.2
- Add the Citrix Profile management service (UserProfileManager.exe), to the list of Low Risk processes in VSE
- Disable Streaming Profile if this has been enabled and the symptoms are the same as above.